Frequently Asked Questions

  • How do I apply for a Police Check?
    1. Complete the online application and consent form

    2. Upload your identity documents

    3. Your police check will be emailed to you instantly once we receive the results*

    The majority (around 70 percent of all checks submitted) are completed in real-time and results returned to you within minutes. Up to 30 percent may be referred to one or more police agencies and generally will be returned within 10 business days, because of the check’s complexity. We will notify you by email immediately once your check has been completed.
  • How much does a police check cost?

    FDCA police checks are $45.00* (GST included)

    New FDC educators who are not yet FDCA members will receive a $15 discount on their first membership and insurance package purchased with FDCA.

    Eligible FDCA members can obtain FDCA police checks for $37.50 (GST included)

  • What forms of payment do you accept

    Visa/MasterCard

  • What forms of identification may be required to conduct a police check?

    One Commencement of identity document

    1. full Australian birth certificate (not an extract or birth card)
    2. current Australian passport (or within 2 years of expiry)
    3. Australian visa current at time of entry to Australia as a resident or tourist
    4. ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
    5. certificate of identity issued by Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
    6. document of identity issued by Foreign Affairs and Trade to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
    7. Australian Citizenship Certificate.

    One primary use in the community document

    1. current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
    2. Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
    3. current passport issued by a country other than Australia with a valid entry stamp or visa
    4. current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
    5. current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
    6. for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.

    Two secondary use in the community documents

    1. certificate of identity issued by Foreign Affairs and Trade
    2. document of identity issued by Foreign Affairs and Trade
    3. convention travel document secondary (United Nations) issued by Foreign Affairs and Trade
    4. foreign government issued documents (for example, drivers licence)
    5. Medicare card
    6. enrolment with the Australian Electoral Commission
    7. security guard or crowd control photo licence
    8. evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
    9. consular photo identity card issued by Foreign Affairs and Trade
    10. photo identity card issued to an officer by a police force
    11. photo identity card issued by the Australian Defence Force
    12. photo identity card issued by the Australian Government or a state or territory government
    13. Aviation Security Identification Card
    14. Maritime Security Identification card
    15. credit reference check
    16. Australian tertiary student photo identity document
    17. Australian secondary student photo identity document
    18. certified academic transcript from an Australian university
    19. trusted referees report
    20. bank card
    21. credit card.
    22. private health insurance card
    23. rates assessment
    24. tax assessment notice
    25. bank statement
    26. trade association card
  • What happens once my check is submitted to the Australian Criminal Intelligence Commission (ACIC)?

    The ACIC will match your name(s), gender and date of birth against a central database to find potential matches with people who have Police History Information. An immediate result of ‘No Disclosable Court Outcomes’ will be released to Family Day Care Australia Ltd if no matches are found.

    If there is one or more potential matches found, a referral is sent to relevant police agencies for assessment. A potential match may be found if you or someone with similar details to yours is on the database. The relevant police agency will then manually process your check to determine if your details are a match or not. If the police determine that the referral is not a match, ‘No Disclosable Court Outcomes’ will be released.

    If a match is confirmed, the police will assess the Police History Information to determine what details can be released, taking into account the category and purpose of the check and any relevant legislation and/or release policies. Results will indicate 'Disclosable Court Outcomes', listing the relevant details, which may include: charges; court convictions, including penalties and sentences; findings of guilt with no conviction; court appearances; good behaviour bonds or other court orders; matters awaiting court hearing; or traffic offences.

    Please also refer to the below diagram

  • How do I dispute a Police Check and what is the process?

    If you believe your Police Check results are incorrect you can contact FDCA Police Checks by clicking here and completing the enquiry form. Once we receive your enquiry we will send you a dispute form to complete and return.

    Please refer to the below diagram of how disputes are handled

  • How long will it take to process my Police Check application?

    The majority (around 70 percent of all checks submitted) are completed in real-time and results returned to you within minutes. Up to 30 percent may be referred to one or more police agencies and can take longer than 10 business days to be returned, because of the check’s complexity. We will notify you by email immediately once your check has been completed.

  • How will I receive my Police Check?

    Your Police Check will be emailed to your nominated email address as soon as it has been completed. Hard copy certificates are also available to purchase and will be sent to the mailing address selected in the application process.

  • Can you automatically send my Police Check to someone else?

    Yes, through the application process you can select to have the results of your Police Check emailed to someone else. This may be your future employer or registered Service.

  • How long are Police Check results kept for?

    Results are securely kept for no longer than 14 months. If you require a check after this time you will need to complete a new application.

  • How do I apply for a Police Check?
    1. Complete the online application and consent form

    2. Upload your identity documents

    3. Your police check will be emailed to you instantly once we receive the results*

    The majority (around 70 percent of all checks submitted) are completed in real-time and results returned to you within minutes. Up to 30 percent may be referred to one or more police agencies and generally will be returned within 10 business days, because of the check’s complexity. We will notify you by email immediately once your check has been completed.
  • How much does a police check cost?

    FDCA police checks are $45.00* (GST included)

    New FDC educators who are not yet FDCA members will receive a $15 discount on their first membership and insurance package purchased with FDCA.

    Eligible FDCA members can obtain FDCA police checks for $37.50 (GST included)

  • What forms of payment do you accept

    Visa/MasterCard

  • What forms of identification are required to conduct a police check?

    PRIMARY

    • current Australian passport (or within 2 years of expiry)
    • current passport issued by a country other than Australia with a valid entry stamp or visa
    • current Australian drivers licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed

    SECONDARY

    • full Australian birth certificate (not an extract or birth card)
    • Australian visa current at time of entry to Australia as a resident or tourist
    • ImmiCard issued by Immigration and Border Protection that enables the cardholder to prove their visa and/or migration status and enroll in services
    • certificate of identity issued by Foreign Affairs and Trade to refugees and non-Australian citizens for entry to Australia
    • document of identity issued by Foreign Affairs and Trade to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes
    • certificate of evidence of resident status.
    • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
    • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
    • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence)
    • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo.
    • certificate of identity issued by Foreign Affairs and Trade
    • document of identity issued by Foreign Affairs and Trade
    • convention travel document secondary (United Nations) issued by Foreign Affairs and Trade
    • foreign government issued documents (for example, drivers licence)
    • Medicare card
    • enrolment with the Australian Electoral Commission
    • security guard or crowd control photo licence
    • evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
    • consular photo identity card issued by Foreign Affairs and Trade
    • photo identity card issued to an officer by a police force
    • photo identity card issued by the Australian Defence Force
    • photo identity card issued by the Australian Government or a state or territory government
    • Aviation Security Identification Card
    • Maritime Security Identification card
    • credit reference check
    • Australian tertiary student photo identity document
    • Australian secondary student photo identity document
    • certified academic transcript from an Australian university
    • trusted referees report
    • bank card
    • credit card.
    • private health insurance card
    • rates assessment
    • tax assessment notice
    • bank statement
    • trade association card
  • What happens once my check is submitted to the Australian Criminal Intelligence Commission (ACIC)?

    The ACIC will match your name(s), gender and date of birth against a central database to find potential matches with people who have Police History Information. An immediate result of ‘No Disclosable Court Outcomes’ will be released to Family Day Care Australia Ltd if no matches are found.

    If there is one or more potential matches found, a referral is sent to relevant police agencies for assessment. A potential match may be found if you or someone with similar details to yours is on the database. The relevant police agency will then manually process your check to determine if your details are a match or not. If the police determine that the referral is not a match, ‘No Disclosable Court Outcomes’ will be released.

    If a match is confirmed, the police will assess the Police History Information to determine what details can be released, taking into account the category and purpose of the check and any relevant legislation and/or release policies. Results will indicate 'Disclosable Court Outcomes', listing the relevant details, which may include: charges; court convictions, including penalties and sentences; findings of guilt with no conviction; court appearances; good behaviour bonds or other court orders; matters awaiting court hearing; or traffic offences.

    Please also refer to the below diagram

  • How do I dispute a Police Check and what is the process?

    If you believe your Police Check results are incorrect you can contact FDCA Police Checks by clicking here and completing the enquiry form. Once we receive your enquiry we will send you a dispute form to complete and return.

    Please refer to the below diagram of how disputes are handled

  • How long will it take to process my Police Check application?

    The majority (around 70 percent of all checks submitted) are completed in real-time and results returned to you within minutes. Up to 30 percent may be referred to one or more police agencies and can take longer than 10 business days to be returned, because of the check’s complexity. We will notify you by email immediately once your check has been completed.

  • How will I receive my Police Check?

    Your Police Check will be emailed to your nominated email address as soon as it has been completed. Hard copy certificates are also available to purchase and will be sent to the mailing address selected in the application process.

  • Can you automatically send my Police Check to someone else?

    Yes, through the application process you can select to have the results of your Police Check emailed to someone else. This may be your future employer or registered Service.

  • How long are Police Check results kept for?

    Results are securely kept for no longer than 14 months. If you require a check after this time you will need to complete a new application.